Information store service stuck in a starting state - Exchange 2010

I recently encountered an issue where my Information Store service on the Exchange 2010 server was stuck in a starting state and I could see the below error in the event logs

"Unable to initialize the Information Store service because the clocks on the client and server are skewed.This may be caused by a time change either on the client or on the server and may require a restart of that computer"

When I checked the time on my Exchange 2010 server it was indeed not in sync with my DC and the time zone was also in-correct, so I corrected that and I had to run the below command to force it to sync its time with my domain controller and then restart the "AD Topology Service"


  • Make sure to make time zone and the time is correct and it matches your domain controller
  • Open Powershell with admin rights and run the command: net time \\<FQDN of the dc> /set
  • Restart the AD Topology service 
  • Then SMILE!