Alright in the past few days 3 of my 400 users that I have reported the exact same issue and I had to give them the exact same resolution so I thought that's a good enough excuse to blog about it and also bcoz I am completely bored right now!
Anyway they reported that their respective outlook 2010 client does not update with new emails and every time they have to re-fresh it they have to close and re-open the outlook client! That's kinda sad if you ask me so what I did to fix that was just a simple enough settting in the outlook client by going to:
File --> Options --> Advanced
Under "Send and Receive" click on the 'Send/Receive" button and make sure the "Schedule an automatic send/receive is set to 2 mins or less.